Municipalities in Ontario are required to annually provide the Ministry of Municipal Affairs and Housing with performance measures information and then report performance results to their taxpayers.
Taxpayers need to know how their tax dollars are spent and how their services compare both year to year and in relation to others.
Governments choose to use performance measures for four main reasons:
1. Measurement helps improve performance
2. Performance measurement strengthens accountability
3. Performance measurement stimulates productivity and creativity
4. Performance measurement improves budget process
